Child Support Case Manager Supervisor

Knox County Child Support Services is seeking a Child Support Case Manager Supervisor. 

Responsibilities: Individual supervises case managers and is responsible for overseeing the effective implementation of and compliance with federal/state regulations and agency practices to ensure families receive the child support to which they are entitled.   Individual is also responsible for monitoring, coaching, counseling, and resolving issues. The Individual reports to the Administrator/Hearing Officer.

ESSENTIAL JOB FUNCTIONS:

• Monitors the work of staff to ensure compliance and accuracy with set standards, timely completion of work, and quality.
• Consistently demonstrates the ability to apply progressive management principles to plan and implement department goals and objectives, evaluate and improve processes, program efficiency, and effectiveness.
• Assists management in developing and implementing goals, policy, and program needs based on State and Federal regulations and adjusts procedures, policies, and processes as required.
• Coordinates with other management staff and subordinates to address training and workload, including caseload assignment and special projects.
• Evaluates employee performance and provides constructive feedback, coaching, and corrective action.
• Addresses human resource issues promptly, accordingly and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance.
• Oversees the development and implementation of procedures, quality control standards, and staff selection.
• Approves staff’s request for leave and time sheets while ensuring adequate staff coverage and compliance with County and Agency policy and procedures.
• Responds to inquiries and concerns of employees, management, and the public to address and resolve concerns, issues, and complaints.
• Attends and facilitates meetings, training seminars, and video conferences and disseminates information to applicable staff.
• Participates in public education and community outreach events.
• Assists with coverage in the absence of other staff. Communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.
• Maintains confidentiality in all aspects of the job.
• Works outside of typical work schedule/business hours as required.
• Demonstrates regular and predictable attendance.
• Attends various training sessions, video conferences and workshops.
• Performs typing, word processing and related computer functions.

• Performs related non-essential functions as needed.

• A relevant bachelor’s degree and a minimum of three (3) years related work experience including a minimum of one (1) year supervisory experience with a demonstrated ability to effectively manage and lead subordinate personnel.
• Or a high school diploma and six (6) years relevant work experience combined with a demonstrated ability to effectively manage and lead subordinate personnel
• Valid driver’s license and auto insurance as required by county employment.
• Satisfactory BCI and FBI background check and employment pre-screening